Stages Of Passport Processing In Kenya 
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Ever since the launch of the E-Citizen platform in 2014, Kenyans are now able to access government services at both national and county levels.
Among the services available through the E-Citizen include the application, renewal and replacement of passports.
Despite the straightforward online application process, most Kenyans are unaware of the back-office operations that ultimately influence the duration in which a passport is generated as well as the Kenya passport delay factors.
Below are some of the stages of passport processing in Kenya so that you may know when your passport is ready for collection.
i) Draft Stage
This is the initial stage whereby the application process is not fully completed and submitted. Completion of this phase requires you to fill in the necessary basic info, make payment according to the various passport processing charges and book for an appointment for biometrics.
ii) Vetting Stage (For Select Applicants)
This stage is usually applicable for applicants residing along the Kenyan border areas, have previous pending criminal records or nationalities perceived to be high risk. The vetting stage is necessary for identity verification and is usually performed by the NIS or DCI
Upon successful passing of the vetting stage, applicants can proceed to book appointment by making payment.
iii) Paid Stage
This stage occurs when all the necessary passport application payments have been made and you can now proceed and book for biometrics capture.
iv) Submissions Stage
This stage involves the biometrics capture process whereby your application form, invoice copies (both government & customer), copies of ID card & birth certificate as well as passport photo and fingerprints are registered into the system.
During this stage, there are certain mandatory requirements that should be adhered to and failure to these may lead to passport delays which can easily be avoided through our 5 clever ways to avoid passport delays.
To know what to carry for biometrics, check out 9 basic requirements for biometrics capture process.
To find out more about the actual processes that follow after the biometrics phase, please check out our detailed article on passport processing stages after biometrics
v) Loading Stage
This stage occurs when there are issues with the verification documents you provided.
vii) Approved Stage
viii) Printing Stage
At this stage your passport is queued for printing.
ix) Production Stage
x) Receiving Stage
At this stage, the passport has been printed and is ready for collection. Also, notification messages regarding collection may be sent out. It is at this stage that you can use the passport tracking number to book for collection.
In addition, there exist various problems that may be encountered when using the tracking number such as ‘number not found’ or losing the tracking number.
How To Book Passport Collection Using ecitizen
Once your passport is at the receiving stage above, you will receive an SMS notification regarding collection whereby you will be required to book for collection via your ecitizen portal and avail your ID Passport, ID and token receipt containing your tracking number
In addition, the Kenyan government has also provided 3 effective ways to track your passport and know when it is ready for collection.