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A good number of Kenyans prefer reloading their Safaricom airtime through actual scratch vouchers compared to the M-PESA option which can be accessed via the SIM toolkit option.

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Although the latter may offer some form of convenience, it also requires one to have adequate funds in their M-PESA wallet in-order to effect the airtime purchase transaction.

In the absence of such funds, airtime vouchers are the last resort.

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However, such vouchers also hold some disadvantages of their own in that they can easily be misplaced or suffer some form of damage either through water, tearing or bad ‘scratching’ of the silver ‘scratch-off’ area responsible for revealing the reload codes.

Luckily, such damages are manageable and may not necessarily translate to any loss.

If you happen to damage your Safaricom airtime voucher such that some parts of the codes are illegible or irretrievable, you have no need for concern, just follow the below procedure for free.

First, you need to dial the Safaricom care hotline number 100 or 234.

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Once you get through to a Safaricom agent, state your issue which is basically the inability to reload Safaricom airtime due to a damaged voucher.

The agent will therefore ask you for any or all of the below details which you MUST provide in-order to successfully reload the airtime.

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  • Voucher serial number- This is the 17-digit number found at the bottom of the voucher card.
  • Number you want to recharge the airtime with
  • Your registered names

Once you provide the above, you are good to go. Your number will be loaded with the airtime value of the scratch card that was damaged.