How To Change NHIF Phone Number To Receive OTP In 2023


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Membership to NHIF can be achieved either through online self registration or by visiting any of the huduma care centres in Kenya and providing the necessary documents such as copy of national ID and colored passport photo.

Depending on the membership type, additional procedures may be required such as an employer introduction letter/employer stamped registration form (employees) or payment of Kes1,500 for first registration which provides cover for 3 months upon which monthly remittance of Kes500 is required to avoid penalties (self employed)

After registration, access to NHIF services is not instant and takes different duration to be active depending on the membership type.

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Upon activation, NHIF members can access the various services online such as inquiries regarding NHIF status, change hospital facilities, NHIF balance, NHIF number etc instead of physical visits to NHIF offices or huduma centres.

However, the available online platforms such as USSD, MyNHIF [ Playstore / Appstore ] and NHIF Selfcare portal require OTP.

OTP refers to a One-time PIN usually sent via SMS to the phone number provided during registration.

This OTP acts as a verification tool that grants access to one’s NHIF account.

However, there are circumstances whereby the original phone number used during registration is inaccessible and therefore one cannot receive the OTP.

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Unfortunately, there is currently no option for members to update the phone number themselves but there is a way to effect the change.

To do this, you are simply required to send a front-facing photo of your national ID and the updated phone number to any of the official online NHIF channels which include;

  • Official NHIF Facebook
  • Official NHIF Twitter
  • Official NHIF email:

Note: Personal details should not be shared publicly via social media due to security reasons, instead send a direct message when using facebook or twitter


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