Kenya Power is the sole company mandated to provide electricity nationwide. It does so through the use of systems configured to bill its consumers either via prepaid or postpaid.
Prepaid systems require consumers to pay first ( through token purchase) before accessing the electricity while PostPaid systems enable consumers to pay after utilizing the service.
Though the adoption of one over the other is quite relative, majority of Kenyans use token meters to power their households.
Such meters are fed token codes purchased via either MPESA or through vendors. Such tokens contain a 20-digit code that is fed into the token meter to reload your account.
However, misfortunes may happen like inputting a wrong account number when purchasing tokens, misplacing the physical token or accidentally deleting the SMS message containing the token codes.
If this happens, do not get worried as you can still access the token codes via this simple process.
Download this app from the Playstore, install and launch it.
Click on My Bill/My Token tab which will direct you to the page whereby you will be required to input your Account Reference or Meter Number.
Choose meter number and input your meter number then click on the search icon.
You will receive details of your last token recharge including, purchase amount and units disbursed as shown below.
I’ve purchased tokens via mpesa but after feeding the digits electricity is not coming back
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Why does nothing work… I lost my bill and when i contact customer care service wananiambia ati Pay again… Surely…. Kplc…. SURELY!!!!
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IHAVE aproblem if i enter my token it refuses to bring the units or to go through
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Hi Judith, could you please specify what error is being displayed?
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I lost my meter number, how can iget it back
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How do i do to get my account number for my kplc metre 37166894008
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i top 2tyms bt mpesa unaxema nimelipa, lakin cpati text ya token. wats wrong. 888880
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Hi Daniel, have you tried using the app? it’s free. However, you can also use Ussd *977# but you will be charged
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I top up my meter though Mpesa I received mpesa message but for the token it doesn’t.. What’s the problem?
OL234XDHKB Confirmed. Ksh1,000.00 sent to KPLC PREPAID for account 37187693157 on 2/12/20 at 8:09 PM New M-PESA balance is Ksh58.90. Transaction cost, Ksh34.00. Amount you can transact within the day is 299,000.00.You can now access M-PESA via *334#
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Hallo friends,
On 5th and 6th of May, I purchased tokens for meter number 04219062801.
My phone crushed before I could upload the tokens.
Kindly assist me get the two tokens. My mobile number is . Thanks in advance.
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I have lost my token no.
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I realized it only gives you the last token. What if you have topped up twice and the first one is the one missing, can you retrieve the previous?
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Thank you for this post, saved me time, money & most importantly a headache from physically following up with KPLC.
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You are welcome. Please share to help others too
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Someone stole my token meter my work is online and I’m loosing money everyday .How do i get the lights back or replace the token meter so i don’t remain without power.
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