Hela Pesa Is Hiring A Customer Care Officer!

HelaPesa Job Advertisement

Hela is a licensed mobile lending company based in Kenya that deals with the provision of digital loans through its Hela Pesa app. The lender is looking forward to hiring a highly skilled and competent individual to work as a customer service representative.

Below is the job summary for the position.

  • Receiving calls, registering clients’ issues and responding to them in a satisfactory manner.
  • Monitor Hela Pesa live chat and respond to clients’ in a satisfactory manner.
  • Assist clients’ in downloading the Hela Pesa app and help them in registering for Hela Pesa products.
  • Deliver quality service to ensure maximum client satisfaction.
  • Continuously Promote Hela’s products and services to clients while in contact with them.
  • Capture customers’ details on Hela Pesa Customer service system and follow up to ensure all issues are fully resolved.
  • Manage customer complaints and refer them to other relevant team members for further action.
  • Analyze customer care issues and prepare required reports.
  • Identify opportunities to continuously improve clients’ experience.
  • Effectively manage Clients’ issues to maximize their experience.
  • Supporting the sales and marketing team by following up on assigned clients’ issues.


  • Outstanding communication skills.
  • Excellent interpersonal skills.
  • Professional phone manners/ etiquette.
  • Attention to details.
  • Ability to follow through tasks.
  • Ability to multitask.
  • Team player.


  • Degree in any business related field.
  • At least one year working experience in customer care.
  • Proficiency in the usage of Microsoft Office packages including Word, Excel, Outlook &PowerPoint.
  • The capacity to work well under a high pressure working environment.
  • Willingness to work on flexible hour’s i.e.in the evenings and weekends when necessary.


Submit an application letter, including your expected salary and CV to hr@helacapitals.com. Short listing and interviews will be conducted on a continuous basis until a suitable candidate is identified.


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