In a bid to improve on customer experience, KCB bank recently launched a chatbot service.
By definition, a chatbot is an artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone.
The KCB chatbot nicknamed ‘Kaycee’ is set to provide answers to all queries regarding KCB’s internet banking service which enables users to pay utilities, transfer money to other accounts and access statements at the comfort of internet enabled devices.
Applicants who may wish to join the internet banking platform must possess a KCB Bank account as well as register for KCB Internet banking.
Besides the internet banking benefits of convenience, control over finances, 24/7 banking and access to statements, others include zero monthly access fees as well as no fees required to access KCB Internet banking services apart from data charges.
Some of the rates and fees charged include:
|Transaction type||Fees charged|
|Stop Cheque Payments||Ksh450|
|Transfer Own Account||Ksh50|
|Statement Access Including Mini Statement||Ksh100|
|Transfer (Third Party) Accounts in KCB||Ksh50|
|Cheque Book Order||Ksh750 (subject to changes in SSRC)|
|Standing Order Setup||Ksh250|
|Bulk Processing (Internal Accounts)||Ksh100|
|Bulk Processing (EFT)||Ksh150|
|Bulk Processing (RTGS)||Ksh500|
To register for internet banking, applicants are required to fill in either of the below forms.