BackMarket Review: Should You Buy From BackMarket In 2023? Bonus:(Contains Real Customer Reviews)
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As common, online marketplaces are known for selling new and never used products sourced from a variety of sellers within their respective online platforms.
However, did you know that there exists an exception to this business model?
Well…..if you are open to buying used products at a discount, then you should consider checking out the BackMarket marketplace.
Contrary to public perception, BackMarket is neither an American nor UK company but a French company.
Founded in the year 2014, BackMarket has been in business for over (8) eight years providing refurbished electronics and trade-in programs for items such as cell phones, MacBooks, iPhone/iPad, laptops/computers/tablets, video game consoles etc to over (6) six million customers across 14 European countries.
How To Buy On BackMarket
To buy an item on BackMarket, you need to first have an account. The account will help you place orders, get additional info on your orders, track orders, use promo codes, refer friends for discounts as well as contact BackMarket for any issues regarding your account.
To open an account,
i. Go to the registration page and click on the ‘Sign-In’ link
ii. Provide your details such as first & last name, email address as well as generate a password to be used for all future logins to your account.
iii. [Optional] Check the box if you agree to be sent BackMarket related newsletters. Leave it unchecked if you don’t.
iv. Click on ‘Glad to meet you’ to finalize the registration process.
How To Place An Order On BackMarket
To buy an item on BackMarket, you are required to simply;
i. Login to your BackMarket account
ii. Browse or search for your item of choice
iii. Click on the ‘Buy’ button to add your item to the cart
iv. You have the option to add other item(s) to your cart by clicking on ‘Continue shopping’ or go to check out by clicking on ‘Go to cart’
v. Choose your warranty and shipping option then proceed to click on ‘Check out’
vi. Enter your billing address and click ‘Next’ to access the payment section
vii. Under the payment section, review your order and fill in your payment details as per BackMarket’s accepted payment options including Visa, Mastercard, Discover, American Express, PayPal, Apple Pay as well as monthly payments using Affirm.
viii. Once done, click on ‘Confirm & Pay’
Upon receipt of the payment, your order shall be processed and an order confirmation email sent to your email address.
Similarly, a tracking number will also be sent within 24 hours of your order placement & confirmation.
In the event that you may not be satisfied with the delivered product, you have the option of returning it and requesting a refund on the same.
How To Get A Refund From BackMarket
BackMarket allows for refunds only under specific circumstances which include;
a) Refunds should be done within 30 days of receipt of the product
b) Refunds can only be made to the original payment mode
c) Refunds are applicable only to items bought directly from BackMarket
d) Items tampered with or modified do not qualify for refunds unless it was already in damaged condition upon receipt and was reported within three (3) business days of the delivery.
To request for a BackMarket refund, simply;
i. Login to your BackMarket account
ii. Click on ‘My Orders’
iii. Tap on ‘Ask for help’
iv. Choose the ‘I want to cancel/return my order’
v. Select the cancellation reason as ‘To be paid back’
vi. Click on ‘Confirm the cancellation’
Within 24 hours, you will receive a response regarding your request but refund timelines usually differ depending on your initial mode of payment i.e.
Credit/debit & PayPal take approximately 5 business days to complete while those done via Affirm can take 10-45 business days.
Upon full refund, you will receive an email notification as well as a notification header under your ‘My Orders’ tab when you log into your account.
How To Contact BackMarket
Other than the ‘Ask for help’ option located under your ‘My Orders’ tab in your account, other avenues to contact BackMarket include; Facebook ,Twitter, LinkedIn and Instagram