How To Reverse KPLC Tokens Sent To Wrong Account Number [2023]

KPLC Paybill number

As demand for electricity began to increase due to the effects of urbanization, KPLC sought it best to improve on its service delivery through the adoption of the prepayment system.

Prepayment refers to prior payment on any service/product that is to be provided.

This prepayment model system was set to enhance consumer satisfaction through management of power budgets by way of minimization of over-the-counter transactions.

Despite adoption of the electricity prepayment technology being pegged on service improvement, minor inconveniences are still being encountered via the token system.

Such problems may include system downtime leading to token delays or unresponsive Paybill numbers while others maybe as a result of the user’s own undertakings.

A classic example of this is when one inputs a wrong account number when purchasing units via Paybill. If you ever find yourself in such a situation, do not be alarmed.

Just follow the below procedure without hesitation.

Are you ready?

All you need to do is buy a token amount of either Ksh5 or Ksh 10 to the correct account number.


9 Responses

  1. stephen kariri says:

    I have bought tokens for wrong meter number

  2. Stella wanjiru muruthi says:

    KPLC Mtr No:54403539080 Token:3781 3710 4999 6459 5654 Units:4.16 Amount:Ksh:100.00 (Elec:65.69 Other Charges:34.31) Date:2021-01-21 09:24:56 Ref:102121247871.bought token on a wrong meter number instead of 5443935080

  3. MEND YOUR WAYS... says:

    ɪᴛs ᴊᴜsᴛ ᴛʜᴀᴛ ᴡᴇ ᴅᴏɴᴛ ᴀɴʏ ᴏᴛʜᴇʀ ᴄʜᴏɪᴄᴇ..ɪғ ɪ ᴡᴀs ᴛᴏ ʀᴀᴛᴇ ᴋᴘʟᴄ sᴇʀᴠɪᴄᴇs…ɪᴛs ᴀʙsᴏʟᴜᴛᴇʟʏ 0…Tʜᴇɪʀ sᴇʀᴠɪᴄᴇs ᴅᴏɴᴛ ᴡᴏʀᴋ..Cᴜsᴛᴏᴍᴇʀ ᴄᴀʀᴇ???ɪ ᴀᴍ sᴛᴀʀᴛɪɴɢ ᴛᴏ ᴅᴏᴜʙᴛ ɪғ ᴛʜᴇʏ ʜᴀᴠᴇ ᴏɴᴇ…ɪᴛs ᴀʟᴡᴀʏs ʙᴜsʏ..UP YOUR GAME KPLC!!!sᴜᴄʜ ᴀɴ ᴇᴍʙᴀʀʀᴀsᴍᴇɴᴛ ᴛᴏ ʙᴇ ʜᴏɴᴇsᴛ.

  4. cecil says:

    I have bought tokens for the wrong account. how could i be sorted without visiting the offices

  5. Anonymous says:

    I have no received my token number from this miter number 14_______6136

  1. May 28, 2020

    […] misfortunes may happen like inputting a wrong account number when purchasing tokens, misplacing the physical token or accidentally deleting the SMS message containing the token […]

  2. May 26, 2021

    […] To buy KPLC tokens, you are required to know your account number and for instances whereby you purchase tokens to the wrong account number, you can always reverse the transaction. […]

  3. June 16, 2022

    […] Entering wrong account number […]

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