How To Change NHIF Outpatient Hospital Facility Online In 2023

How To Change NHIF Outpatient Hospital Facility Online [2022]

The National Health Insurance Fund commonly referred to as NHIF is a Kenyan state parastatal tasked with the provision of medical insurance to all its members and declared dependents.

In order for one to be a member of NHIF, one needs to make an application upon which the applicant will be issued with a NHIF number and card.

However, for one to benefit from the membership, monthly contributions are required either as self-employed or employed so as to cater for medical bills upon seeking treatment at hospital facilities chosen during registration.

However, one may decide to change the outpatient hospital facility due to one reason or another.

Below are the options available with which one can change NHIF Outpatient hospital facility online without necessarily visiting the NHIF offices or Huduma center.

How To Change NHIF Outpatient Hospital Facility Via NHIF Portal

  • Go to the NHIF Portal
  • Click on ‘NHIF Selfcare’ menu
  • Enter your ID number
  • Click ‘Continue’
  • A One-time password (OTP) will be sent via SMS to the phone number used for registration.
  • Input the code and click ‘Verify’
  • You will then receive a notification stating that your login is successful.
  • In your account’s dashboard, click on ‘Change of outpatient facility’
  • Under this menu, you will be able to view your name, membership number and current facility.
  • Select your preferred county and facility from the drop-down menu list
  • Click on ‘Change Facility’ and confirm the change.
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Upon successful change of facility, you will receive an SMS confirming the same with additional details such as membership number, chosen facility, county and effective date.

How To Change NHIF Outpatient Hospital Facility Via NHIF App

  • Download and install the NHIF available from the Playstore.
  • Click on ‘Other Services’
  • Enter your ID number
  • Click ‘Request OTP’ so as to receive code via SMS
  • Enter the code
  • Click on ‘Login’
  • Click on ‘Change outpatient facility’
  • Select your preferred county and facility
  • Confirm change of facility.

How To Change NHIF Outpatient Hospital Facility Via Ussd Code


  • Dial *155#
  • Choose your preferred language i.e option 1: English or option 2: Kiswahili
  • Select option 3: ‘Other services’
  • Enter your ID number
  • Select option 3: ‘Change outpatient facility’
  • Choose option 1 which indicates your current facility
  • Select your county either by searching or browsing from the list provided.
  • Enter your facility name of choice
  • Select option 1 to confirm facility change.


1 Response

  1. September 10, 2022

    […] NHIF members can access the various services online such as inquiries regarding NHIF status, change hospital facilities, NHIF balance, NHIF number etc instead of physical visits to NHIF offices or huduma […]

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