Ever since the launch of the E-Citizen platform in 2014, Kenyans are now able to access government services at both national and county levels.
Among the services available through the E-Citizen include the application, renewal and replacement of passports.
Despite the straightforward online application process, most Kenyans are unaware of the back-office operations that ultimately influence the duration in which a passport is generated.
Below are some of the stages of passport processing in Kenya.
i) Draft Stage
This is the initial stage whereby the application process is not fully completed and submitted. Completion of this phase requires you to fill in the necessary basic info, make payment and book for an appointment.
ii) Loading Stage
iii) Submissions Stage
This stage involves the biometrics capture process whereby your application form, invoice copies (both government & customer), copies of ID card & birth certificate as well as passport photo and fingerprints are registered into the system.
iv) Production Stage
v) Receiving Stage
At this stage, the passport has been printed and is ready for collection. Also, notification messages regarding collection may be sent out. It is at this stage that you can use the passport tracking number to book for collection.
vi) Delivery Stage