Private digital lending services not operated by banks are once again in the spotlight after a recent TV exposé uncovered their ruthless harassment tactics.
Such tactics consist of incessant phone calls and text messages from different numbers to the defaulter as well as the phone contacts with such interactions at times bearing threats and insults from the lenders.
After the damning revelations, a section of the victims have revealed that they have received apologetic SMS texts from lenders regarding the harassment. One of the SMS reads as below
We would like to apologize as Gloratec company (lcash) for the rude calls and messages you and your people have been receiving. As a company, we have failed because we didn’t know what our agents were doing behind our backs but we have taken strict measures by firing a group of agents who were involved and we are really sorry for what you have gone through.
Due to that incident, we are giving 100% waiver on accumulated interest. Just pay the money you borrowed or make a partial payment of Ksh300/500/1000 to activate your account. Paybill No. 4043625, acc phone no.
Another lender also issued a statement via its facebook page and it reads as below
Lioncash is always eager to give our customers a better experience
We will not call anyone in our customer’s contact list. Moreover, we will not disclose any of your private information to others.
Our customer’s contact information has been thoroughly banned in our collection system so that our collectors do not have access to this information.
Any collector who conducts unprofessional behaviours or words will be punished or FIRED immediately.
Please report us such cases and get rewarded.
Message us on whatsapp: +254769354523
Visit our website: lioncash.co
Categories: Loan Articles
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