Communication is a very important aspect in any given situation. Whether in a business or household setting, proper communication or lack there-of could eventually lead to the progression or de-escalation of a given subject matter.

Be it via email, website, social media or brick-and- mortar location, the presence of communication channels for any service  provider, gives its users a platform to convey feedback or seek solutions to problems encountered while using said service.

This is a strategy that has been adopted by majority of businesses and institutions in Kenya including credit reference bureaus.

Generally referred to as CRBs, they provide a credit information sharing platform whereby financial institutions can refer to in-order to make lending decisions.

Similarly, CRBs can also be utilized by individuals to know their credit status through credit reports, lodge disputes on wrong blacklisting as well as request for CRB certificate.

Currently, there are only 3 recognized credit bureaus in Kenya and below are how to contact them.

Transunion

Physical Address
2nd Floor Delta Annex,
Ring road, Westlands, Nairobi, Kenya
P O Box 46406 -00100 Nairobi, Kenya­
Tel: +254 768262495, +254 768617074, +254 768253748­+254 20 760 3700/701/705/752
Fax: +254 20 375 1344
Email: info@transunion.com
Facebook: @TransUnionKenya

CreditInfo

Physical Address
1st Floor, Standard Chartered Building,48 Westlands Road,
P.O Box 38941-00623 Parklands, Nairobi
Tel: +254 709 593 000
E-mail: cikinfo@creditinfo.co.ke
Facebook: @creditinfokenya
Twitter: @CreditinfoKenya
LinkedIn: @creditinfo-crb-kenya-ltd

Metropol

Metropol Corporation Ltd Head Office.

KCB Towers, 15th Floor
Kenya Road, Upper Hill, Nairobi
P.O Box 35331 – 00200 Nairobi-Kenya

Metropol CRB Contact Centre.
Barclays Plaza, 9th Floor
Loita Street, Nairobi-Kenya

Tel: (+254) 20 26 89 88 1 / (+254) 709 834 000 / (+254) 709 228 000 / (+254) 730884000
Email: info@metropol.co.ke
Facebook: @MetropolCorporationLtd
Twitter: @MetropolCRB