As technology continues to advance, more and more business are adopting the transition into the ever expanding digital space through the use of social media and websites.
Some businesses even go further to provide the ultimate customer experience through the use of interactive artificial intelligence software that mimic human interaction commonly referred to as a chatbot.
A Chatbot is designed to provide answer to common customer queries either through text/ voice interactions via websites, messaging applications, mobile apps or through phones.
Below, we look at some of the Kenyan business that have adopted virtual assistants.
Safaricom – Zuri
Zuri is your very own Safaricom Assistant. She works 24/7 to enhance your Safaricom experience and available at the touch of a button.
Zuri enables you to interact with Safaricom easily, ensuring you are always connected.
One can use Zuri to access the following services: marketing messages management, chargeable SMS services deactivation, get PUK, M-PESA reversal, chargeable SMS services, buying data bundles, airtime top up, safaricom home, brain teaser and so much more.
Zenka – Zena
Zena provides all answers regarding Zenka loan app ranging from registration, loan offers, credit limit, technical support etc
Zena is accessible via the Zenka loan app under the chat now contact support menu.
UAP Old Mutual – Arifa
Arifa serves existing unit holders by giving them the convenience of managing their accounts online.
It also acts as a guide to new Unit Trust investors in their investment journey.
Arifa is accessible via Facebook messenger.
ABSA Kenya – ABSA Bot
Absa Bot can assist you with simple banking questions 24/7 ranging from which services require a branch visit and which can be completed over the phone, or via internet banking or mobile app.
The Bot can help answer your most commonly asked questions, such as what to do if you lose your credit card, if you need to update your address or such as how to access mobile wallet etc
To access the bot via website, use the link shorturl.at/AIT05 and simply click on the Absa Bot icon located at the bottom right on the website, accept the terms and conditions, and start chatting with Absa Bot in English.
To access the bot via whatsapp, use the link shorturl.at/pzTY2 and just say hello to start chatting.
UBA Kenya – Leo
Leo enables customers of the bank to have access to select banking services including account opening, loan applications, account balance checking, cheque confirmations, bill payment, account freezing, and instant notifications.
Leo is accessible via Whatsapp https://tinyurl.com/y4eqqraq
Jubilee Insurance Kenya – Julie
Julie will assist customers to get answers on insurance queries on mobile phones or online just like at a customer-care desk
Julie is accessible via Facebook messenger.
Kenya Airways – Simba
Simba chatbot covers several use cases like FAQs, book a flight, manage my booking, get a boarding pass, or acknowledgment and re-booking of a disrupted flight.
Simba can be accessed via Kenya Airways website.
Kaycee will be helping you out on all the info you need on your KCB Internet Banking. Whether it’s asking about making payments, security, checking your balance and more.
Access him here https://bit.ly/3fizSf2