Fuliza is a Safaricom overdraft service that was introduced early January 2019 with the aim of assisting users complete transactions in the event of insufficient funds in their M-Pesa accounts.
This was a much needed service to Safaricom’s Lipa Na M-Pesa users in that, after only 6 months of the product’s launch, they had borrowed around Ksh81 billion through the service.
However, as months passed, users began harboring mixed feelings towards the service.
This was brought about as a result of the automatic deduction of pending loans immediately funds are deposited in the M-Pesa wallet as well as the daily fee charges imposed on the pending loan amounts.
Consequently, this has led majority to consider opting out of the Fuliza service due to the imposed inconvenience that is beyond the borrower’s control.
Below are two ways with which one can choose to opt out of the service.
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Method 1 – via USSD
Dial *234# and select option 0 for Fuliza M-PESA
Under the Fuliza M-PESA menu, select option 6 for Opt Out
Method 2 – via mySafaricom App
Download the mySafaricom App from the Google Playstore.
Install, launch and complete registration.
On the home menu, click on M-PESA tab, then Fuliza M-PESA.
On the next screen, click on Opt Out