The Kenya Power and Lighting Company PLC (Kenya Power) is regarded as the sole distributor of electricity within Kenya.

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It is tasked with the planning of sufficient electricity generation and transmission capacity to meet demand, building and maintaining the power distribution and transmission network and retail electricity to its customers.

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As part of this mandate, KPLC introduced the prepaid electricity token system in 2009 in-order to assist consumers control their electricity consumption.

However, there have been recent complaints regarding delayed token response messages after payment via M-PESA as well as less token units compared to previous purchases of the same amount.

The situation sounds even worse with news that the company is undergoing financial troubles thereby creating a perception that the company is deliberately short-changing consumers.

Nevertheless, this could be further from the truth going by the explanation given regarding the difference in token units purchases.

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A Facebook user posed the same question to the official Kenya Power Facebook page and the response offered was that the disparity was dependent on an individual’s consumption rate i.e

If the average consumption for 3 months is more than 100kwh, the consumer’s tariff shifts and they will be charged more.

Likewise, if the average consumption for the 3 months is less than 100kwh, the consumer will then pay less for token units.