Equity bank which is among the tier 1 banks in Kenya which control almost 50% of the Kenyan banking sector market share, has recently undergone a major rebranding.

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One particularly noticeable result of the rebranding is evident on its logo via the before and after comparison below.

Another outcome of the rebranding is the recent launch of a universal number that will be used for all outbound communication to its customers and other external stakeholders.

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Under Equitel’s main prefix ‘0763’ the universal number 0763 000 000 is aimed at promoting safety measures as well as improve customer experience.

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The number will be easily identifiable as the official communication number with which Equity bank will use to communicate to customers .

However, customers can continue engaging the bank through its 24 hour contact centre numbers 100 or 0763 063 000

This comes at a time whereby online fraud has become rampant especially during the corona-virus period whereby consumers are encouraged to do digital transactions in-order to curb spread of the virus.