How To Contact Tala, Branch And Other Loan App Customer Service [2021]

List Of All Mobile Lenders And Their Contacts
Mobile credit is with no doubt the most popular form of short term loans due to their ease of accessibility unlike conventional loans from banks and other micro-financial institutions.

This is so because it requires no paperwork or queues. One just needs to possess a valid national ID and frequently transact through mobile money services e.g M-PESA

Despite their popularity, this does not mean that they are immune to problematic situations as users may encounter difficulties  while using the services.

This in turn may require elevated assistance that only the service provider can sort.

Below, we look at some of the mobile lenders and how you can reach them in-case you are in need of help.

Lender Email Address Phone Contacts
AfrikaLoan help@afrikaloan.com Not available
Bayes customercare@bayes.co.ke Not available
Berry support@berry.ke Not available
Branch support@branch.co Not available
Carbon kenyacs@getcarbon.co Not available
Cash Xpress info@premiergroup.co.ke +254 730 812 000 / +254 709 176 000
CreditHela help@credithela.com Whatsapp 0110895800 / 020 765 0111
EazzyLoan customercare@equitybank.co.ke +254 763 026 000 / +254 763 063 000
ExtendMoney   +254 709 176 000
Flashpesa support@flashpesa.co.ke +254 769 159 474
Fuliza customercare@safaricom.co.ke Dial 100 ( prepaid ) / 200 ( postpaid)
Haraka kenyaharaka@getbucks.com +254 770 637 594
HelaPesa info@helacapitals.com +254 797 627 668 / +254 795 637 092
HF Whizz customer.service@hfgroup.co.ke +254 709 438 000 / +254 709 438 888
HiKash info@hikash.co.ke +254 794 896 360
Ipesa help@ipesa.cc 5488888888
Kakitu info@kakitullc.com +254 759 515 031
Kashway service@KashWay.cc Not available
Kava kava@kava.africa +254 709 880 000 / +254 799 873 558
KCB Mpesa contactcentre@kcbgroup.com +254 711 087 000 / +254 732 187 000 / +254 (020) 2287000 / SMS 22522
Kopa Doh info@kopadoh.com   +254 724 610 610
Kuwazo talktous@kuwazo.co.ke +254 745 660 345
LionCash support@lioncash.co Whatsapp +254 793 302 922
LoanBee support@loanbee.co +254 719 105 363
NCBA Loop loop@ncbagroup.com +254 (020) 2884444 / +254 711 056 444/+254 732 156 444
L-Pesa info@l-pesa.com Whatsapp +254 743 300 689
MCoop Cash customerservice@co-opbank.co.ke Whatsapp +254 736 690 101 / +254 (020) 3276000 / +254 (020) 2776000 / +254 703 027 000
M-Fanisi info@maishabank.com +254 792 002 300
Mkey ask@mKey.app Not available
Mombo support@mombo.africa +254 706 503 230
Mshwari customercare@safaricom.co.ke Dial 100 ( prepaid ) / 200 ( postpaid)
Okash help@o-kash.com Whatsapp +254 758 705 699/ +254 (020) 7659988
OkoaMia info@okoamia.com +254 707 000 222
Okolea support@okolea-international.com +254 720 178 775 / +254 748 679 076
OkoaThao Not Available Not available
Opesa help@o-pesa.com Whatsapp +254 758 706 946/ +254 (020) 7650999
PesaFlash support@pesaflash.co.ke +254 (020) 7651561 / +254 (020)7651588 / +254 768 028 057
PesaPata info@pesapata.com +254 707 000 222 / +254 707 000 555
PesaZone support@pesazone.com Not available
Pezesha hello@pezesha.com. Not available
Saida hello@getsaida.com Not available
Scoppe info@pesapata.com +254 707 000 222
Senti support@senti.co.ke +254 712 517 910
Shika care@shika-app.com +254 742 143 999
Sotiwa Not Available +254 728 221 717
Stawika support@stawika.com +254 (020) 7606557 / +254 (020) 7606558 / +254 (020) 7606556 / +254 (020) 7606564
Tajiri customercare@utajiri.co.ke Not available
Tala hellokenya@talamobile.com Text 21991
Timiza absa.kenya@absa.africa +254 709 213 000 / +254 (020) 4265000
Tufaa info@tufaa.cc Not available
Ubapesa info@ubapesa.com +254 702 444 888
Umba support@umba.com Not available
ZashLoans cs@zashloan.com Not available
Zazipay support@zazipay.com +254 700 222 324
Zenka support@zenka.co.ke +254 (020) 7650878

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32 Responses

  1. HEZRON ODHIAMBO OPIYO says:

    Hello am a customer I wanted to contact fadhilimobile because they are sending me messages yet they haven’t disbursed cash to my mpesa line yet in there app there is reflection they have that my mpesa line has been credited

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