🇺🇬 How To Easily Retrieve Delayed Yaka Token(s) For Free In 2023

Yaka is the revolutionary prepaid electricity system used by the majority of Ugandans in managing their electricity consumption.

Through the simple process of purchasing Yaka tokens conveniently via a smartphone and feeding them into the Yaka meters, Ugandans have been spared the inconveniences experienced by postpaid customers.

However, the Yaka prepaid systems still have their shortcomings observed via the common Yaka meter errors as well as during purchase of tokens.

Currently, there are a wide variety of options available to purchase Yaka tokens with the most popular ones being mobile money services such as MTN & Airtel Uganda.

Other channels include Point of sale such as PayWay and EzeeMoney.

Those with access to bank services can buy Yaka tokens from select partner banks like Finance Trust, Centenary, Equity, Stanbic, Stanchart, UBA, Absa among others.

Before purchasing a token, a meter number is required.

How To Know Your Yaka Meter Number

Usually upon connection to the Yaka system as a new customer, a Yaka card bearing meter number details is assigned.

However, this card may be unavailable especially for tenants leasing a property.

Fortunately, there are other methods with which you can use to check your Yaka meter number.

Depending on the type of meter, dial the below codes corresponding to the meter.

For Conlog, dial #043# and press Enter
For Itron, dial 100 and press Enter
For Hexing, dial 804 and press Enter

In each of the above instances, your meter number will be displayed across the screen of your meter

How To Buy Yaka Token Units Via MTN Uganda

If you are an MTN subscriber, buying Yaka Units is as simple as;

Dial *165#
Select option 4: Payments
Select option 1: Utilities
Select option 1: Umeme TouchPay
Select option 2: Yaka
Enter your meter number
(A transaction summary containing your Yaka account name, account number & amount due will be displayed)
Enter your purchase amount
Enter your mobile money PIN
(You will receive two simultaneous SMS messages from MTN MoMo & Umeme containing your account name & number, token number, purchase amount & number of received units)

How To Buy Yaka Token Units Via Airtel Money Uganda

i. Using USSD Code

Dial *185#
Select option 4: Paybill
Select option 1: Umeme TouchPay
Select option 2: Buy Yaka
Enter your meter number
Enter purchase amount
Confirm your PIN to complete the transaction

ii. Using My Airtel App

Download, install and launch the MyAirtel app [Playstore / Appstore] Select ‘Paybill’ located under the Quick options section
Select ‘Electricity(Umeme)’
Tap ‘Buy Yaka’
Enter your meter number
Enter your purchase amount
Confirm your PIN to complete the transaction

However, there are some instances whereby the purchased tokens may get delayed due to system issues. In this scenario, you have the option of retrieving the last token depending on the purchase mode used.

Below are some of the methods you can retrieve delayed Yaka tokens.

How To Retrieve Yaka Tokens Via MTN Uganda

Dial *165#
Select option 4: Payments
Select option 1: Utilities
Select option 1: Umeme TouchPay
Select option 3: Get last Yaka Token
Enter your meter number

How To Retrieve Yaka Token Via Airtel Uganda

Dial *185#
Select option 4: Paybill
Select option 1: Umeme TouchPay
Select option 4: Token Enquiry
Enter the Airtel Money transaction ID
Enter Airtel Money PIN

How To Retrieve Yaka Token Via Umeme App

Download, install and launch the Umeme app [Playstore / Appstore] Select ‘My Yaka Tokens’
Enter your meter number
Your token will be displayed